Safe. Secure. Hassle-Free Support for Every Order.

At RocketMeds.store, your satisfaction is our top priority. We understand how important it is to receive your medications safely, securely, and exactly as expected. That’s why we’ve built a transparent and customer-first Returns & Exchange policy—while staying fully compliant with U.S. pharmacy and health regulations.

🚫 Can I Return My Medication?

Due to federal health regulations, we are unable to accept returns on prescription medications, even if the packaging is unopened. This ensures the safety and integrity of every product we ship and helps protect our customers from contamination or tampering.

🔒 We strictly follow FDA guidelines on pharmaceutical returns and cannot restock medications once they leave our facility.

✅ What Qualifies for a Replacement or Refund?

If your order arrives:

  • Damaged

  • Incorrect (wrong item or dosage)

  • Compromised (e.g., temperature-sensitive meds arrived warm or spoiled)

…you may be eligible for a replacement or refund at no cost to you.

Please report issues within 24 hours of delivery by contacting support@rocketmeds.store. Include:

  • A clear photo of the product and packaging

  • Your order number

  • A description of the issue

Our team will review your case promptly and work with you to find the best solution.

🔁 Need to Cancel or Edit an Order?

We understand that mistakes can happen.

  • Order cancellations or edits must be requested within 1 hour of purchase.

  • After that, we begin processing to ensure timely and temperature-safe delivery.

  • Once an order is shipped, it cannot be canceled, returned, or redirected.

❄️ Cold-Chain Shipment Policy

Some products, like GLP-1 medications (e.g., Ozempic, Wegovy, Saxenda), require temperature-controlled shipping. These medications are shipped with:

  • Insulated cold packs

  • Time-sensitive handling

  • Priority shipping carriers

If you receive a cold-chain product that feels warm or was delayed in transit, contact us immediately—we’ll evaluate and replace it if the integrity was compromised.

🛡️ Customer Protection Guarantee

At RocketMeds.store, we stand behind every order. You are protected by our:

  • 💬 Responsive support team

  • 🧊 Cold-chain guarantee

  • 📦 Shipment accuracy promise

We want your experience with us to be safe, smooth, and satisfying—every time.

📩 Start a Return or Exchange Request

Email our support team at support@rocketmeds.store with:

  • Subject line: “Return/Exchange Request – Order #[Your Order Number]”

  • Description of the issue

  • Photos (if applicable)

We aim to respond within 1 business day with next steps.